Gamefik Global1. Who handles the data
This policy applies to the Gamefik Global app, identified by com.gamefik.global, and this public help centre. GAMEFIK INDUSTRIA, COMERCIO E SERVICOS LTDA is responsible for processing performed to provide and administer the app.
Where an account participates in a school, the institution may be responsible for processing related to its own educational service. A request may need to involve that school, depending on the relationship and purpose.
2. Data used in the app
Depending on the profile and features used, we process registration and authentication information, such as names, email addresses, account identifiers, information needed to adapt the experience to age and country, and relationships between parents, students and schools.
We also process learning activities and progress, challenges, virtual rewards and profile preferences. In the parent profile, this may include uploaded content and PDFs and requests made to AI features.
To administer Premium, we process subscription identifiers, purchased products and access status. Apple processes iOS purchases; we do not receive the full card number used in the App Store.
Technical data, such as device and app information, IP addresses, access records and failure diagnostics, may be processed to operate and protect the services.
3. Purposes and grounds
We use data to create and authenticate accounts, connect authorised profiles, provide learning activities, display progress, administer subscriptions, answer requests and prevent failures or abuse.
The applicable ground depends on the processing and jurisdiction: performance of the requested service, legal obligations, consent where required and assessed legitimate interests for security and operation. Children’s and teenagers’ data requires the safeguards and authorisations applicable under local law.
Accepting the service terms does not replace specific consent required for another use of data.
4. Children, teenagers and parents
The student experience is educational. Children’s participation requires parental authorisation or the lawful basis applicable to a school’s educational service. Parents may contact us to understand the data processed and request correction or deletion.
PDF and AI features are available in the parent profile. This release does not offer advertising, chat, a social feed, camera or photo access. Student information should not be sent unnecessarily to external AI features.
5. AI and PDFs
AI features may send content needed for the request, including text extracted from PDFs, to Google/Gemini and OpenAI APIs. These companies are external processing providers; calling their APIs from Gamefik’s server does not remove that sharing.
Use materials you are authorised to provide. Avoid including children’s or other people’s names, contact details, identity documents or other personal data. Gamefik uses content for the requested feature and does not use it to train its own models.
Provider processing and retention rules depend on the contracted service and settings. OpenAI API data is not used for training by default unless sharing is expressly enabled. Gemini API terms distinguish paid and unpaid services. See the references below and contact us for information about processing applicable to your request.
6. Providers and sharing
Providers needed to operate the service include Google Cloud for infrastructure, Clerk for authentication, Apple for purchases and platform services, RevenueCat for subscription administration, OneSignal for notifications, and the AI providers described above. Data supplied depends on each service’s purpose.
Notification and subscription integrations process account or installation identifiers, technical information, notification interactions and purchase history, depending on the feature used. Their dashboards may produce usage and purchase metrics to analyse service operation and use. Country and profile preferences may also be used to adapt the educational experience.
Data may be made available to parents or institutions with an authorised relationship, according to profile permissions. We may comply with legal obligations and valid authority orders. This release does not offer advertising, and Gamefik does not sell personal data for advertising.
7. International processing and security
Providers may process data in countries other than where you live. International transfers are subject to applicable legal requirements and safeguards.
We use access controls and protective measures appropriate to the service. No system guarantees absolute security. To report a security concern, contact us and avoid sending more sensitive information than necessary.
8. Retention and deletion
We retain data while necessary for the stated purposes and applicable obligations. You can request deletion through the contact in this policy. We will assess identity, relevant relationships and which information can be deleted, anonymised or must be retained.
Deleting a parent account does not automatically delete all data of a student who has an independent relationship with a school or another parent. Our response will explain the scope and applicable exceptions.
Backups, security records and information required by law may have different retention from account data. Our team can explain the period applicable to each category. Account deletion does not automatically cancel an Apple subscription.
9. Your rights and contact
Subject to applicable law, you may request confirmation and access, correction, information about sharing, portability where applicable, objection, withdrawal of consent and deletion. Rights may be subject to legal requirements and exceptions.
Send requests to desenvolvimento@gamefik.com. Do not send passwords, login codes or sensitive documents in your first message. We may request proportionate information to verify identity and authority to act for a student. You may also contact the competent data protection authority.
10. This help centre and changes
This help centre serves static pages without cookies, forms, analytics scripts or advertising. Hosting infrastructure may record technical request information, such as IP address and time, for operation and security.
Updates are identified by the date at the top of this page. Changes requiring notice or consent will be handled according to applicable law.